MySQL Down - No Customer Service Experience


#1

Over 19 hours ago one of my sites started going down with the error:

MySQL Error!
MySQL client ran out of memory(Errno=2008)

I emailed customer support immediatley and still haven’t recieved a response.

I did nothing to the site or hosting in the time this happened, the database is only 9megs, and the site only averages 120 visitors/day.

Two questions:

  1. Does anybody know if there is a way to resolve this issue from the control panel?

  2. Is this “business as usual” for DreamHost customer support (eg no response in 19 hours?)

My previous host had a problem ticket turnaround time of about 1 hour.

Thanks in Advance!