If you’re on the server that’s having hardware issues, then you could be waiting a while. But at least they are trying to fix it. Double check the server reportedly failing there with the server your MySQL database(s) show to be on by way of the panel. Of course, if you’re not on that server, then the best you can do is mail support, unfortunately.
Yes, I have an opinion.
Get a minimum 50% off with the “haveadreamyday” promo code, and… have a dreamy day. Original, no?