I received notification that 2 of my 3 MySQL databases are completely corrupted and lost. Running two online businesses, you can imagine the impact of this is extremely devastating. My soccer league is in the middle of the season, and I have hundreds of parents and players boiling over with rage. After switching to Dreamhost two weeks ago, I no longer have backups as I got rid of them after transferring my sites over to Dreamhost. I assumed Dreamhost had daily backups available. They don’t. I can’t imagine a web host in 2015 as large as Dreamhost not having the hardware, process, and systems in place to have proper backups. A $10 credit when my business income and reputation are crushed is like turning in your car to a mechanic and they destroy your car and they offer your a $10 off an oil change. Would you take your car back to that mechanic? This is the message I received:
Let me start off by saying I am truly sorry for the issues. I have been told by our admins that last night, the MySQL service that your Databases were running off of crashed and the databases became corrupt. This is usually not a big deal as we do keep nightly backups of your MySQL databases that we can restore from. Unfortunately in this case we were unable to restore from our backups. This outage only affected 1 of our many MySQL instances which unfortunately was the server that was hosting your databases. In this case to fully restore your site, you will need to upload your database from a local backup that you may have. For your troubles, I have gone ahead and credited your account $10.
We have since fixed the issue with our server so any database hosted going forward will be safe to reupload and host.
Please let me know if you have any questions or concerns.