My wordpress website is not working

I have raised this issue to Dreamhost support but no one reply or contact me regarding is urgent matter.

Can someone help me to inform the support team?

My support tickets as below:

#5908514 - is down !!!
#5908732 - Not able to access ftp account

I have been using Dreamhost for at least more than 5 years without such problem. This is the first time. I am not able to access my own ftp account. 2 days ago was ok and the website was ok too. Nobody do anything yesterday and it suddenly down. Could it be hack by hacker? Please help urgently.

Thank you.

We’ve already got someone locked on your tickets, and I believe you’re currently in a LiveChat session? We’re on top of it! Please let me know if I can do anything on this end in the meantime.