My VPS has been restore and all my data is lost


#1

Hi there,

My VPS are having problem for more than 24 hours. I send 4 tickets to throw the dreamhost support panel, but i don´t get any answer.

At first, the VPS as no service apache running on it, so i tell theme to make it back, they say to me that they have to restore the machine but the /home directory will not be affected in this process, but this is not true, because now i had lost EVERYTHING!! and the vps don´t seems to work.

All my domains are down, all my clients are in panic mode. ¿What can i do?, i´m with dreamhost since 2006, and this is madness.

here is the tickets i had send:
#4817901 - since 2 hours 1 min
#4817376 - 9 hours 2 mins
#4817354 - since 9 hours 12 mins

Please restore all my /home data, and all the VPS configuration as soon as possible, or give me an answer!!!


#2

If a server is being completely restored or moved to new hardware it is often reported at www.dreamhoststatus.com

Files wouldn’t be available while a restoration process is underway.


#3

I know.

But in this case i think is different, at first my VPS don´t do anything, i can access via ssh, but not via web. So i test the machine looking for a solution, because the support ticket is never response. Then i found that there is no apache service running on my machine, so here is the problem. I found a wiki page that show me to be root in the VPS to execute the process, then i get these problem:

[ps30181]$ sudo /etc/init.d/httpd2 start
Starting apache2-ps30181

webserver…starting…/dh/apache2/apache2-ps30181/apache2-ps30181-httpd:

error while loading shared libraries: libdb-4.8.so: cannot open shared
object
file: No such file or directory
failed.
sleeping…Starting apache2-ps30181

webserver…starting…/dh/apache2/apache2-ps30181/apache2-ps30181-httpd:

error while loading shared libraries: libdb-4.8.so: cannot open shared
object
file: No such file or directory
failed.
sleeping…Starting apache2-ps30181

webserver…starting…/dh/apache2/apache2-ps30181/apache2-ps30181-httpd:

error while loading shared libraries: libdb-4.8.so: cannot open shared
object
file: No such file or directory
failed.

Then the people of the support tell me that they have to restar my vps and the /home directory will not be affected, 1 hour later, all my /home directory files was gone… and now i don´t have web access to my machine, only ssh, but there is no file…

what can i do now?, more than 10 hours to solve a ticket, no live chat, not support… WTF!!


#4

Yeah, that’s pretty slack.

First, recheck you Support History for a reply again.

If there is still no reply there, submit a new ticket with the information you posted above (or a link to this thread) so they might better understand what the actual problem is.


#5

Hi,

Dreamhost support team has two ticket (#4817901, #4817376) with all this information since 10 hours ago, and they don´t nothing, and i get no reply… sooo… i´m stack here!

I only want all my files back again.