My VPS has been down for 4 days and support isn't responding!


#1

Never thought I would have to resort to posting in a forum but the situation is turning into a nightmare for my clients!

Would someone please get this fixed already.

My VPS has been down since Monday. It was briefly back on from Tuesday night till wednesday morning, then poof! Offline again since.

Support hasn’t responded to my tickets in 24 hours and I don’t know what else to do to get this fixed.

ps218498


#2

Hi Steven,

Thank you for contacting us for support. I apologize for any frustration and the delay in response. I have a support manager investigating your tickets right now and will update you as soon as possible. Thank you for your patience as we look into this matter further, it is greatly appreciated. If you have any other questions please do not hesitate to ask us.

Thanks!
Matt C