You've got to love the fact they ask you to email them instead of using the panel and then the mail bounces...
Mail Delivery Subsystem firstname.lastname@example.org
8:34 am (5 minutes ago)
We're sorry.. your email was unable to be processed by our automatic
support system, and so is being returned to you.
We could not find your email address in our customer database and so
couldn't accept your email. Due to the HUGE volume of spam we receive
at this address, we've been forced to implement this new policy.
Therefore, please just re-submit your message at:
All messages submitted through that form are guaranteed to be received,
even if you aren't currently a customer!
Also, we are currently having the following known emergency
situation (posted 7 hours 16 mins ago):
Sorry about the downtime experienced today. We have network and DNS issues today. If you are writing in because your site is down please hold off if you can. We are currently running an update that will fix all of your domains, but unfortunately the update takes a while to run. If by tomorrow your site is not up please write directly to email@example.com rather than posting to normal support. We have a specialized support team ready to assist you.
You can keep updated at dreamhoststatus.com!
(If this doesn't resolve your current issue, just go ahead and write
us via that URL above!)
Our apologies for the inconvenience,