My site is STILL not working!

wordpress

#1

My site has been down for days because of the fileserver update issue dreamhost has been having. They say that the problem has been resolved, but my site is still not working!

This is really effecting my life. I need this to be fixed.

Regards,
Jonathan Cisco

http://www.dreamingnz.com


#2

I just tried the site in your signature and it isn’t working for me either.

I suggest lodging a support request, as they may not be aware that the problem isn’t completely resolved.

Mark


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#3

The machine is responding on port 22 to SSH requests. Maybe apache’s not been restarted properly (This was a common problem during the last outage. My site didn’t function reliably until apache was restarted).

Wholly - IS NOT MY PROMO CODE. Even worse, I don’t get any credit for it. Use WhollyMindless for full credit. I’m really disappointed in someone.


#4

A Traceroute brought me to dasani, which is the same server one of my sites, http://macnightowl.com is situated on.

In saying that, I had no problems whatever, so I don’t think it’s a server problem. It may be something else, which is why a support request ought to be filed.

Peace,
Gene Steinberg
Co-Host, The Paracast
http://www.theparacast.com
[b]My DreamHost Promo Plan—Use the code: [color=#CC0000]ROCKS[b][/color]


#5

Thanks for confirming that the machine was alive and serving.

Guess what I just found:

http://www.dreamingnz.com/index.html

Works.

So the problem all this time has been a bad index file or maybe some .htaccess issues.

Unfortunately I couldn’t tell what page it was trying to serve from http://www.dreamingnz.com

Wholly - IS NOT MY PROMO CODE. Even worse, I don’t get any credit for it. Use WhollyMindless for full credit. I’m really disappointed in someone.


#6

[quote]Thanks for confirming that the machine was alive and serving.

Guess what I just found:

http://www.dreamingnz.com/index.html

Works.

So the problem all this time has been a bad index file or maybe some .htaccess issues.

Unfortunately I couldn’t tell what page it was trying to serve from http://www.dreamingnz.com[/quote]
It’s really too bad that DreamHost gets blamed for everything. Before you blame the host, folks, do a Traceroute to see where the problem lies. A lot can go wrong between here and there.

And if the fault is on the host’s servers, then check your own configuration before you ask for help. :slight_smile:

Peace,
Gene Steinberg
Co-Host, The Paracast
http://www.theparacast.com
[b]My DreamHost Promo Plan—Use the code: [color=#CC0000]ROCKS[b][/color]


#7

Let’s help get him fixed before we beat him up!

Wholly - IS NOT MY PROMO CODE. Even worse, I don’t get any credit for it. Use WhollyMindless for full credit. I’m really disappointed in someone.


#8

Thanks for your help guys. I don’t recall ever being nasty to dreamhost, I just want my site to work.

How do I go about fixing this?

I submitted a support request 2 days ago, haven’t heard anything yet.


#9

Well, based on what we’re seeing, it appears to be a problem with your index page. There might be an access log that can tell you what it’s doing.

I noticed that the index.html page was returned as an error page (as if the page wasn’t found).

So, what I’d first do is find what the right index page should be for the app you’re running. (i didn’t look hard enough). But you might put up a quick generic index.html page to see if it is served properly.

Wholly - IS NOT MY PROMO CODE. Even worse, I don’t get any credit for it. Use WhollyMindless for full credit. I’m really disappointed in someone.


#10

Thanks for your reply!

I’m not quite sure on how to go about this. I’m using Wordpress, if that helps. I’ll search around to see what I can do, but I’m really unsure about how to fix this.


#11

I just got a reply from DH, but I have no idea how to change this:

It looks like the problem is that your user’s PHP processes are
continually being killed off by our process watcher for bypassing the
memory and CPU restrictions we have in effect. We have these precautions
in place to prevent users from crashing the web server and adversely
affecting other users.

Please try to keep your memory usage under 50MB to prevent this from
happening. You may want to check into implementing some type of PHP
caching mechanism or accelerator.


#12

If you’re on a basic wordpress install this shouldn’t be a problem. Did you load a couple of additions? (I’m not a wp junkie, but there are lots out there.)

You might be able to get some knowledgeable help on a WP support forum.

Sorry I can’t help much more, but it does explain why it’s kinda working.

Wholly - IS NOT MY PROMO CODE. Even worse, I don’t get any credit for it. Use WhollyMindless for full credit. I’m really disappointed in someone.