My site is down, no response from Dreamhost


#1

Anyone has their site down? I’ve submitted a support ticket with no response. It’s times like this I hate there is no phone number to call or live chat!


#2

Hi there,

I’d be happy to look into it if you could supply me with the ticket# or domain name of the site you are having these issues with. Also, we do offer callback support as part of our premium service http://wiki.dreamhost.com/Premium_Support . Please let me know if you have any other questions.

Thanks,
Matt C


#3

Ticket #5544394

It says callbacks are for US only. It’s a big world outside of USA. thank you.


#4

You are correct, We do apologize, unfortunately at this time we do not provide phone support to our other international customers.

Our support team has your ticket and is investigating the downtime issue with your site. They will update you by email as soon as possible. Thank you for your patience, it it appreciated. If you have any concerns or questions please do not hesitate to ask :slight_smile:

Thanks,
Matt C