sXi and Justing,
My site was fine until yesterday afternoon.
The tech person at Dreamhost finally responded and told me that my acct is empty!
He said that there is not trace of any files being deleted or any other activity.
I asked to contact his manager.
His manager sent me the following email:
I am Ryan’s supervisor and he asked me to contact you regarding the
issues with your website’s data.
I see that about a month ago we moved your account to a new server and
based on your recent issues, the data for your domain was not migrated
over successfully. I apologize for this issue, as we strive to make our
server migrations as painless as possible, but that clearly wasn’t the
case this time.
As an apology for this, I have credited your account for 1 month of
service. I know this doesn’t make up for the downtime, but I do hope it
This does NOT make sense because I have been using my site w/ no problem
since yesterday afternoon.
I do not care about a 1 month credit. My site has been down for more than 20 hours
and I am losing my business.
I do have a backup of my site, but I cannot even ftp into my site. They
emailed me (minimal) instructions with a non-working userid!
I have been with Dreamhost for 2+ years but am totally losing faith.
What should I do? The last email from “support” I got said that it
might be upto 24 hours till I get another response.