You sent this at the end of the first business day after the long holiday weekend. For instance, just about everyone at my company has been gone for the past week except for the actual support staff. I was just suggesting that you were being a bit overly shrill in screaming that you’ve been waiting two days when you’re actually sitting at the end of the first business day. In fact, since your request went in overnight, many businesses would start the clock at the start of the next business day, making today “within one business day” vs. “same day service”. At any rate, I’m not trying to minimize your experience, I’m just trying to make you feel better by making you not feel victimized. Try to be patient. It will be better for your health!
That’s good! That way, you’ll know if there was a technical issue. If you don’t receive a response, that’s when you should start “worrying”.
[quote]The payment went through Google Checkout and was approved, and we received a receipt from DH to say they had received the money. The client did all the payment transactions (I am the web technician).
Is there anything that we can do to get this actioned? What do DH’s accountants need?[/quote]
Since you’re just the tech guy, there’s nothing you can do in this situation. It all has to be worked out between the Dreamhost account activation/fraud detection team and your client. Your submitting the ticket asking if there’s a technical issue is all you can do.
I recommend that people be understanding and patient in these situations. Just as we have a choice about what businesses to do business with, so do our vendors. At work, I know that we make choices about what to charge our customers based on how difficult it is to service them. Dreamhost doesn’t have this flexibility but they do have a choice of whether to host you at all or not. I remember reading an article in HBR about how it’s important to keep the good customers and to shed the bad ones, so we all might want to be careful in case Josh reads that article!
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