My Dreamhost Panel/account has been hack/ hijacked

#1

My university has an account with Dreamhost I now can’t log in to the panel, and when I try to send a password reminder I get a message saying our account does not exist. Most of our sites have been defaced by the recent Wordpress hack and our ftp passwords have been changed.

I can’t contact tech support as I can’t login! Please help.

Dreamhost Support Ticket #4806482

#2

All ftp passwords were changed recently because DH left the back door open.

Is it possible that you didn’t pay your renewal fee which coincidentally needed to be paid around the same time as your site got hacked?

#3

No, I verified that we paid the account.