My critically important site DOWN!


#1

I have already sent a ticket to support, but I am frankly not impressed: my critically important site is down! It’s weird because other websites in the same accounts are all fine.


To have lived is not enough for them, they have to talk about it. – Samuel Beckett


#2

You’ve been in this game long enough to know that you need to supply a URL when you make statements like that, so that others can confirm/deny.


Simon Jessey
Keystone Websites | si-blog


#3

[quote]You’ve been in this game long enough to know that you need to supply a URL when you make statements like that, so that others can confirm/deny.

[/quote]

I have already confirmed that: I was actually TOLD of this outage. How embarrassed! And again, there is NO WAYS to confirm or deny it except for some third party monitoring.

By the way, the site is now up; and I’ve got a reply from DreamHost support that “the specific web server apache crashed”.


To have lived is not enough for them, they have to talk about it. – Samuel Beckett


#4

I’m currious, what was the purpose of this thread? This is webhosting, sites will occasionally go down and if you had already contacted support this post serves no real purpose, especially without the domain name.


I like cheese and porn…


#5

Just be greatful you’re getting good quick responses. The last webhost I was at would have emailed me back saying “What do you mean it’s down? It’s up for us” as I do a ‘who’ and see root logged onto the box…

I was very displeased in their lack of full honesty. They didn’t lie, but they didn’t tell me the full truth either.

And something that frdalton pointed out; this is a shared hosting service. And cause it’s shared, other users could do things that could distrupt the servers (which looks like is what happened). Unfortunately there’s nothing a webhost can do about that but fess up and try to prevent that from happening again. If you need requires services, get a dedicated server.


#6

The point I was making is this: If someone is going to post a message saying that their website is down, there is nothing anyone can do about it unless you supply a URL.

It amazes me that so few people can follow this simple piece of logic…


Simon Jessey
Keystone Websites | si-blog


#7

To be fair, I am happy with DreamHost support getting back to me in such a short while (less than 15 mins). HOWEVER, I still need to air my discontent AGAIN. DreamHost WAS way much better than that. Moreover, it doesn’t matter whether you are on a shared server or not. The uptime of my other 3 SHARED hosting accounts elsewhere (that use WebSitePulse for monitoring) for this month up till this moment are 100%, 99.9934% and 99.9874% respectively. The question remains: how am I going to TRUST DreamHost for the RELIABLE service that I have been so used to for the past 5 years here?


To have lived is not enough for them, they have to talk about it. – Samuel Beckett


#8

The contributions prufrock has made on this forum shows that he has a good base of technical knowledge.

I don’t think he was asking any of us to confirm or troubleshoot his outage, as much as he was bitching about it.


#9

You don’t. You don’t trust a business to provide you with mission-critical services. You make contigency plans and blow money on backups. If you’re winging it, you’ll get lucky some times and unlucky the other times.

You know how this game plays. You figure the track record, project future performance, see if your projection hold true, and make a decision to stay or leave on that.


#10

Other three? What’s the uptime for the site in question? Not like it matters too much, but I an curious.


#11

[quote]What’s the uptime for the site in question?

[/quote]

Good question.


To have lived is not enough for them, they have to talk about it. – Samuel Beckett


#12

[quote]You make contigency plans … and make a decision to stay or leave on that.

[/quote]

You are right. I have actually done that. Tell you what: I can move not only this particular site but ALL my sites away from DreamHost in minutes (thanks to VeriSign’s DNS Rapid Update, and I have not only backed up but uploaded them onto other servers). But call me the old type of guy because I don’t want to just leave DreamHost like this; I even want to keep the most important sites HERE. To be honest, in terms of uptime and support response, these other hosts are real professionals; but I need more than that, you know. Or do you really know? Like I said, I only need ONE thing: reliable uptime, and DreamHost can’t even give me that. I can even bear with something less (than 99.90%) IF I only know how much it is ACCURATELY.


To have lived is not enough for them, they have to talk about it. – Samuel Beckett


#13

Herd of DNS fail-over? When the main site goes down, DNS dynamically changes to another site temporarily?

Maybe you should look into that. Keep two sites running and fail the DNS over if there’s any big outtage. You can use the same database and use rsync to mirror them.

If the site’s that important, it’s worth a look. Unless you have your own dedicated server, you really can’t guarentee 100% uptime. Heck, even if you do have your own server, it’s hard to guarentee 100%. There’s always something out there taking things down outside of your control.

So, what is it? Or is the site in question not monitored? lol


#14

[quote]The contributions prufrock has made on this forum shows that he has a good base of technical knowledge.

I don’t think he was asking any of us to confirm or troubleshoot his outage, as much as he was bitching about it.[/quote]
In that case, prufrock should know better than to waste people’s time by posting a “bitching” message in the General Troubleshooting forum.


Simon Jessey
Keystone Websites | si-blog


#15

Okay, that is fair enough. Upon reflection, I might have been unnecessarily acerbic - I apologize to prufrock for that. My bad.

Here I must disagree. As it turned out (because it was not immediately obvious at the time), the post was for no other reason that to whine about what was perceived as a bad service. As frdalton pointed out, “…what was the purpose of this thread? This is webhosting, sites will occasionally go down and if you had already contacted support this post serves no real purpose, especially without the domain name.”

I was always under the impression that this particular forum was for seeking the assistance of other customers, so my first instinct was to look for the URL so that I could check on the problem. When I couldn’t find one, I replied appropriately (if a little tersely).


Simon Jessey
Keystone Websites | si-blog


#16

That sounds like a good idea. A separate forum for whining would be the way to go, so it would be easier for me to completely ignore it.

I suppose it boils down to whether or not this is meant to be a “discussion forum” or a “support forum”. Both names are used in various places, but they don’t mean the same thing.


Simon Jessey
Keystone Websites | si-blog


#17

[quote]So, what is it? Or is the site in question not monitored?

[/quote]

Don’t ask me:

DreamHost Panel > Status > System Status

Historical Uptime

Service Status: Up for 11 mons 27 days.
1 Day: 100%
1 Week: 100%
1 Month: 100%
All Time: 99.9997%
%s Last Updated: 4 hours 32 mins ago.

Not particularly useful when there was clearly a 15 mins+ downtime just yesterday.


To have lived is not enough for them, they have to talk about it. – Samuel Beckett


#18

My bad, I was under the impression your other three sites where within DH’s network and you were using WebSitePulse, an external monitor, to monitor thing and thus assumed you were monitoring your 4th site through them as well.

There’s a number of external monitoring sites that can do that for you, so I just figured WebSitePulse was one of them.


#19

Guess not, huh? :stuck_out_tongue:

I don’t know about you but if I had a mission-critical website that I’d be hell-bent on hosting on a shared server I’d use someone like pair.com or futurequest.com if their prices and features would be sufficient for my needs. As it is I do not have any mission-critical websites here at Dreamhost, and I rather like the features I get for the price. With what DH offers I accept a reasonable amount of downtime and problems, because I get exactly what I’m paying for.

If you’re having problems with Dreamhost and you aren’t liking what you’re seeing but don’t want the hassle of a dedicated server, mighten I suggest a virtual private server for you? Powervps.com and unixshell.com offer very good VPS accounts, and they host their boxes in Equinix datacenters. They’re pretty close to DH’s upper-echelon offerings.

Edit: Our uptime here at Dreamhost since February of this year is 99.951%.


#20

You mentioned http://www.dreamhost.com/support.html

where it says
STEP 1: Knowledge Base …
STEP 2: Discussion Forums …
STEP 3: DreamHost Technical Support

I read that page as stating clearly (given that KB is minimally useful) that the forums are the principal source of support.

You may easily forget that if you’re knowledgeable enough that you use them mainly to chat and to give help rather than receive it.