My account was suspended without reason... what gives? AND THEY JUST BILLED ME AGAIN


#1

I have had a Dreamhost account (nevadatan.xyz is the domain in question) and have faithfully paid hosting bills for YEARS and have never even touched the thing. Within hours of finally beginning with it, my account was suspended without warning. I have two theories as to what happened:

  1. The lack of account activity for several years followed by sudden spike of activity raised red flags.

  2. My site is going to be a free speech zone, and first thing (I did it first mostly because I was testing the Drupal installation and theme and needed something to look at) I began writing an FAQ on what is and isn’t allowed to be discussed on the site and the nature of U.S. free speech law. This included a lot of phrases like “violence”, “child pornography”, “fraud”, “bombs”, “copyright infringement”, etc. I’m wondering if that long list of illegal buzzwords caught some automated filter or something.

I went very into detail on the nature of U.S. free speech laws. But my point was that illegal content is not allowed under any circumstances, and that you must adhere to United States law if you want to participate (but controversial opinions are fine). Don’t should fire in a crowded theater or make threats to real people, et cetera.

(I’m a freedom of speech absolutist, and it is sad that that sentiment seems to be dying in internet culture today. It used to be sacred.)

Anyways, I didn’t do anything wrong. I’m hoping someone can take a look at the site and have it reinstated.

TO ADD INSULT TO INJURY, DREAMHOST HAD THE AUDACITY TO REBILL MY CREDIT CARD WHILE I WAS WRITING THIS. THE ACCOUNT IS STILL SUSPENDED.

THIS IS INSANE.

SOMEONE PLEASE HELP.

I just checked before finishing this message, and FTP access is still available, so maybe everything’s okay. But this is weird, and I really need to work on this site, so I’m hoping someone is able to identify the problem for me.

Thanks in advance for your help.


#3

Your site is up and running. What notification did you get that it was suspended? Did they send you an email? Or was your site just not up? If the latter, that could have been due to a configuration error within Drupal. (e.g., if you just installed the latest version of Drupal, but had an ancient version of PHP running, etc.)


#4

@Cylinder - I took a look at your page and it looks like it might not be on Dreamhost’s side.

No matter where I tried to go, I was routed to /cgi-bin/suspendedpage.cgi with your email listed as the hosting provider. I’m not familiar with Drupal, but it looks like this is a part of your installation’s filesystem and the Dreamhost server infrastructure. If you have FTP access, what happens if you remove suspendedpage.cgi from the server? If it was a Dreamhost “suspension,” you shouldn’t be able to kill the message.

Hate to say it, but if it is Drupal related, you may be stuck with backing up what you can manually and starting over. Not being a Drupal expert, can’t imagine what happened to trigger it.