Are you using the Support -> Contact Support section of the web panel to send your support requests? This is by far the fastest way to elicit a response.
I can't say I agree with you on the DreamHost control Panel. I personally find it much simpler to use than something like cPanel and far more powerful.
As for panel speed; Yes, it does sometimes get a little slow, but I have never found it slow enough to stop me from getting things done and trust me, being located on the other side of the planet (Australia), with the extra latency that this adds, I notice any panel slow downs pretty quickly.
I am sorry that your initial DreamHost experience hasn't been a pleasant one, but rest assured that DreamHost is a good host and after you have had time to become accustomed to the DreamHost way of doing things, I am sure you will enjoy your time here. If not, there is always the 97 day money back guarantee.
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