I am a website administrator for a small company. I was hired this year, experienced with HTML, but still learning WordPress. The site was developed by a very small company, essentially one guy. He is nice, smart, but not reliable. Just recently, I found out that he does not back up the site. So when the site went down, it was down for more than a day until he fixed it. Sometimes he answers emails, other times not.
So it is time to move on. I'm growing more comfortable with installing plugins and modifying code -- but I need a backup system. Just now, I manually copied up key folders on his server to our on premise server. So I know how to backup, but I have not restored a site, nor have I migrated a site.
What kind of support comes with DreamPress? Do you help with migrating a site? Do you help with site restorations? What kind of support is this? A live person?