Hi Per -
This is because, for some reason, our support system doesn't recognize your email address. Due to the amount of spam our support system gets, we've begun requiring that you contact us via the support form or the sales form the first time (so that our system knows you're a human instead of a spammer).
There are two ways to do this. The preferred method is by logging into the web panel and sending us a message:
The second method is to do it via the sales form, making sure to use the contact email address you gave us when you signed up:
A few other notes about our refund policy: It's only available within the first 30 days after you sign up, giving you a chance to review our services (If you've gone a week or so over that due to trouble getting ahold of us, though, we can make an exception). It's also only available if you paid via credit card or debit card. Finally, while it does include our setup fee, it doesn't include add-ons, overage fees, or the value of domain registration (if you used your free domain registration, which is contingent on an active account). You can get the full scoop here:
Well, definitely not until you write to us requesting cancellation from your contact email address. Until then, we won't even know you want to cancel. :>
Once we hear from you and cancel your account, though, your money should be credited back to your card within 1-2 days at most.
- Jeff @ DreamHost
- DH Discussion Forum Admin