Misleading RESET MFA link in login page


#1

hello, i am locked out from my account, i already contacted you but i need urgent help, i need to pay or all my sites will be down.

look, you put a link saying RESET MULTIFACTOR in login page, well YOU SHOULD PUT A NOTE THERE SAYING THAT IF YOU RESET THE MULTIFACTOR YOU WILL BE LOCKED OUT FROM YOUR ACCOUNT!!!

you need to put a warning there!!!

i thought that i would just disable the multifactor by changing my password as you requested… but no, now i am locked out… you need to warn users about that!!!

please someone contact me, the email i used for this registration forum is one of the emails i use in my account!!

i need URGENT help… please someone reply!!!


#2

Hi Lorenzo, this happened to me too… MFA is the best thing, as democracy is the best form of government we have (quoting W. Churchill)…

This can be fixed quickly: go to http://dreamhost.com/support and file a ticket picking ‘Other’ from the list of whom to contact.