Thank you for your feedback! You are correct when choosing the “Tech Support” option on the contact form it asks you to login. If you select any of the other options from the drop down (Sales, Billing, Other) it gives you the contact form.
For login issues we suggest using the “other” option, filling out the form with the support request, and including an email you have access to. Once submitted, it will be escalated over to our account verification team, we strive to answer all support requests within our 24 hour guarantee.