Yesterday morning one of my sites went down and depending on who I get at DH support they either can do something to help me, or can’t.
According to DH the first error message in the log was this:
Mon Jun 08 11:34:42 2015] [error] mod_fcgid: domain=www.altgiftfair.com
too many /dh/cgi-system/php53.cgi processes (current:8, max:8), skip the
And was due to the plugins etc accessing my memory and that I needed to turn them all off etc. I think I had maybe 4 plugins actually turn on…so I went and turned them all off and deletedall the ones I wasn’t using and all the themes I wasn’t using etc.
Still the site wasn’t coming back up.
Next person at support offered to go into my wp login and see if they could get the error message to repeat and we talked about perhaps moving my sites from the west coast to the east coast servers (closer to me) to help with the speed of the sites.
I replied to that email saying yes and received a new email from a new support person telling me this wouldn’t help and that the error message on the logs was actually:
Tue Jun 9 03:05:02 2015 procwatch3 INFO: PID 2330 (php54.cgi)
mardi:pg185080 : killed for uid ram
And that I needed to go through EVERY site and delete, turn off plugins etc.
Does anyone have any further insight into this issue and what I can do to get my site back up?
I’ve been with DH for years now and have never had this issue, I’m not sure why I’ve just started having it and am nervous to bring anymore clients their way. I would be embarrassed if this was happening to any of my clients.
(And all this was just after I was promoting their services to a big company in Australia that wanted to move all their sites to a US based server…glad I haven’t started that).
Thanks for any suggestions