Mailbox full, but, nothing there


#1

I have a mailbox which shows there is over 16MB of email there, but, when the user logs in, their email is empty.

Why does it show email taking up storage but there is not any email there? Thanks

Ken


#2

Where does it show the mailbox is full?

If you’re talking about the web panel, then two things could come into play:

  1. The stats are updated somewhere after midnight local time. They are not real time. Maybe there was 16MB of email and she has since downloaded her mail.

  2. The storage stats you see there is for the user. If the user is also a ‘real’ user and not only a mail user, then she could have 16MB worth of files in her userpace on the server. i.e. files she has uploaded/accumalted in her web and private space.

Hope this helps.

  • wil

#3

Could it be the ‘old-messages’ folder? it’s hidden from the default view…

If they’re using the online webmail, click folders along the top of the main frame and subscribe to old-messages.

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