is not working

I posted in support, but it has been 13 hours with no response – from what I see, dh seems slammed with issues right now, but it’s hurting business.

I transferred all my hosting to dh yesterday – everything, aside from the outage is fine, but are not working, for any of my sites, using a desktop client.

Webmail works just fine, just no email client.

So I thought that maybe I’m doing this wrong, but I’ve done this a million times, seems simple enough:
username: myname
password: mypassword

does the username require and or or any of that?

Anyone with help or guidance is appreciated, I’d love to get this going for my business, and my clients.

Nevermind, I forgot to use the numeric, not the actual email username, now it works grand.

Thanks DH for the support!