Mail.mydomain.com is not working


#1

I posted in support, but it has been 13 hours with no response – from what I see, dh seems slammed with issues right now, but it’s hurting business.

I transferred all my hosting to dh yesterday – everything, aside from the outage is fine, but mail.mydomains.com are not working, for any of my sites, using a desktop client.

Webmail works just fine, just no email client.

So I thought that maybe I’m doing this wrong, but I’ve done this a million times, seems simple enough:
incoming/outgoing: mail.mydomain.com
username: myname
password: mypassword

does the username require and @mydomain.com or +mydomain.com or any of that?

Anyone with help or guidance is appreciated, I’d love to get this going for my business, and my clients.


#2

Nevermind, I forgot to use the numeric, not the actual email username, now it works grand.

Thanks DH for the support!