I resent the tone of your response. We have been a reliable customer for several years, and deserve better treatment from Dream Host.
With a few exceptions, Dream Host has been a good provider. I have been a customer for 5 years and there has been only one other time that I had to contact customer support. The responded to my initial email within 45 minutes and the problem was resolved within a day. Not bad.
This time we have an absolutely critical problem of no email for 18 hours, and total loss of email content before Saturday morning. I waited patiently until this afternoon, figuring that the problem would be resolved by the support team before filing the first support request.
Then I posted a critical request. Follow on requests contained alternate solutions or additional contact information.
I HAVE NOT GOTTEN ANY RESPONSE AT ALL!
We run a small business that is very email centric. Part of the reason that I choose Dream Host several years ago was their reputation for up time and support. Our employee who was administering our servers made the recommendation to switch to dreamhost, and it was the right choice at the time.
If you have a solution, it would be welcome. There are many choices when the files are stored in a place with shell access, but few when they are locked away on a dedicated email server.