I’ve been a customer almost 5 years. In the beginning, you could not beat the bang for the buck. Trouble tickets were answered quickly. Something has changed. Our email has been DOWN FOR OVER 24 HOURS! No response to multiple service requests. I think it is time to look for alternatives.
A quote from one of the service tags that sums up the current attitude.
"I think it is interesting that in the FAQ about moving from shell to a separate email service, they insult and belittle the customers that have been with them the longest. In my business, those are the ones we take care of.
It was not my choice to have mail in the shell account. That is how they did it when we joined. It was not my choice to have it screwed up by Dreamhost in the move to a separate server. I’m not an idiot for staying with shell email, the purpose of having a ISP is to not have to worry about the technology.
It would not have been that hard to address this long before the server crashed. All I would have needed was to backup the email directory in the shell before they tried to move it."