Do not use that option else you find that all the keys of your keyboard will suddenly spring into the air and heavily armed troopers will absail from your roof and kick in your windows.
They are prompt in answering questions depending on the ticket queue I suppose.
But I echo Gordaen in that you must provide all the possible information for them to work on.
And, to be fair you should write to them in the same manner that you would expect to be written to, rather than treating them like something nasty stuck to the bottom of your shoe. They are after all only human. Well some of them are ...
Opinions are my own views, not DreamHosts'.
I am NOT a DreamHost employee OK!! :@
You act on my advice at your own risk!