I put in a ticket with the lowest possible priority (suggesting a minor fix to this board) and it was answered by a human in 31 hours.
That was the reply.
I thought I would post this to give outsiders a fair analysis of DH’s support. I’ve only had to submit a few tickets since I’ve been here (and never with the highest priority thankfully) and most have been answered literally within minutes. Other people have posted different experiences, but I have been very pleased with the communication from the support staff. Maybe it is because I provide all the information upfront and always remain professional. Or maybe I just get lucky and have the “cool guys” on the staff respond to me Who knows?