Our all-volunteer nonprofit has a website with the domain name jcreservoir.org (and I believe it has an alternate name - new.jcreservoir.org). The person who created the site is no longer serving on our Board, nor is the person who had been updating the site. It appears the permissions were not transferred over when they stopped working with the organization.
I’ve tried to access the panel using the organizational email (firstname.lastname@example.org) but it appears that email is no longer the one associated with the account. Not sure if the hosting fee is being paid anymore either, which could be the issue.
I’ve tried to contact Dreamhost but without access to the panel or credit card info., it’s not clear to me that my messages have gone through.
How can we get access? I hate to lose all of the work that was done.