Login email not accepted - can't login


#1

Hi all,

I signed up yesterday. It all went fine, I entered my email, password, domain and credit card number. But when I tried to sign up I kept getting the same failure message. First I thought I got the password wrong, but when I tried to reset it I got the message that the email I used is not in the registrar. However I know that the domain IS registered. So basicly they have all my data except for the email. I contacted the support staff already, but can anyone give me a clue of what’s going wrong?

Thank you.


#2

Hey there!

Did you get a response from our support team yet? If you still need help, you can give me your domain or ticket number and I’ll see what we can do for you :slight_smile: