Locked out of my account!


#1

Hello,
I attempted to log in today and received the following message:

“Temporarily locked out due to excess incorrect login attempts.”

This was my first attempt today. I logged in successfully a couple of days ago. I need to make some urgent changes to a client’s account. I’ve tried the password reset but that still would not let me in after I changed my password. You definitely need a phone number for people to call you in cases like this.


#2

UPDATE: I am logged in now. Ignore this. But you really should have a phone number for customers to call you on for emergency cases. Thanks.


#3

How did you get past the error? I get the same. @MrLopez


#4

I am wondering too.

Did a reset do the trick? Did you clear your browser cache? Did you use a different computer?

What attributed to your login success?


#5

I reached out to dreamhostcare on twitter. They responden there so it might be fixed soon for me.


#6

We apologize for the inconvenience, if you continue to have this issue we suggest that you open a support request. Due to the sensitivity in account verification issues we do not have a phone number for verification issues.


#7

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