Locked out of gmot.dreamhost.com 3 times in 2 days, where is tech support?

For at least the third time I’m unable to access gmot.dreamhost.com via ftp, ssh or http. Ping works. It seems to be OK for Pingdom and Pagespeed Insights.

This time I think it was triggered by trying to connect with TexWrangler. Until yesterday, I never had a problem with it. The ban seems to be for a much longer than only a few minutes.

When I can access, I receive HTML but all CSS & JS files are 503 errors. Just in case, I turned off CloudFlare on all my domains about half an hour ago.

I’d really like tech support to reply to my email.

I’ve heard it’s more efficient these days to click the live chat link in the panel.

Hello Rich,

Thank you for contacting us for support. I apologize for any delay in response! Our support team is working hard to answer tickets as quickly as possible.

I see that our support team has sent you an email update. For further support please reply back to that email or you can view your support history here https://panel.dreamhost.com/index.cgi?tree=support.his&

Thank you for your patience it is greatly appreciated

Cheers!
Matt C