Locked out of gmot.dreamhost.com 3 times in 2 days, where is tech support?


#1

For at least the third time I’m unable to access gmot.dreamhost.com via ftp, ssh or http. Ping works. It seems to be OK for Pingdom and Pagespeed Insights.

This time I think it was triggered by trying to connect with TexWrangler. Until yesterday, I never had a problem with it. The ban seems to be for a much longer than only a few minutes.

When I can access, I receive HTML but all CSS & JS files are 503 errors. Just in case, I turned off CloudFlare on all my domains about half an hour ago.

I’d really like tech support to reply to my email.


#2

I’ve heard it’s more efficient these days to click the live chat link in the panel.


#3

Hello Rich,

Thank you for contacting us for support. I apologize for any delay in response! Our support team is working hard to answer tickets as quickly as possible.

I see that our support team has sent you an email update. For further support please reply back to that email or you can view your support history here https://panel.dreamhost.com/index.cgi?tree=support.his&

Thank you for your patience it is greatly appreciated

Cheers!
Matt C