Livechat not working and account pending


#1

Hello,

Just registered a domain with you guys. I have had a message reading account pending for nearly an hour now.

I weould like to get started but cannot do anything until you approve my account.

Also, LiveChat is faded out, so I can’t get a tech support person to answer questions.

What is going on?


#2

For some reason your account got flagged for manual approval. At dreamhost the dept that handles that is billing, which is not part of regular customer / tech support. The billing dept does not work 24/7, instead expect a response during west coast USA business hours, which begin a couple hours from now.


#3

thanks. will do.