I read each and every post to these forums every day, with very rare exceptions, and have for almost 10 years now.
The forums are not, however, an official support vehicle, Did you read the opening welcome page?
“Please understand that these forums are not routinely checked by DreamHost employees (although we do show up from time to time!), and are not meant as a replacement for the Wiki or support form. While a great way to receive help and insight from other DreamHost customers, you should use the above options if you need a fast or official response.”
To clarify re. Live Chat. At present, Live Chat is available 24/7/365 to all:
- DreamHost PS customers
- Those with the enhanced “call-back” support service provisioned for their account.
If you want to always have access to live chat, either of those above options will provide that for you.
If our support load allows it, as a courtesy, we sometimes make it available to all, but you cannot count on Live Chat support being available unless you have one of the two situations described above.
–DreamHost Tech Support