Many things can be solved by asking about it in this forum -- there are many fellow customers who could put in a helpful reply.
In those cases where only DreamHost can respond properly, the Support is needed. While it's true that they do have hundreds of open issues at any given time, the majority are solved quickly and friendly.
I know lots of other web hosts, but none I would recommend to anyone but my enemies. DH is the best I've come across -- and then I can live with a 24- or 48-hour response time on a few questions.
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