New Dream Network is the actual company behind Dreamhost. I’ve only been a customer a few months, but everything seems pretty ok so far, no significant gripes. Like many I signed up because DH has really good word-of-mouth.
So how in the world could New Dream Network garner an “F” rating with the Los Angeles Better Business Bureau ??!
A couple details on that page stand out:
- New Dream Network is not a member of the LA BBB, which is not necessarily a bad thing, but why aren’t they?
- Complaint Experience: “Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention by the Bureau.”
The number of unanswered complaints is seven, and I’m unable to determine any other reason for the “F” rating.
What’s up, anyone?