I just wanted to let you guys know how happy I am with your service, and I figured there was no better place to put it than the forum where people come to find out about it.
I’ll temper it a little, first: we know there are bumps. But 1) you guys are attentive and actually seem to care about getting services working, and 2) for ten bucks a month you just can’t beat the service.
I’ve been meaning to post something here for a while, but I just went to dreamhoststatus.com and that put me over the edge. Let me share with you a story of a previous host I was trying before I moved my site to DH:
I run abevigoda.com, and there was a Firefox extension that would load up my site and report the abe vigoda status. There was some bug with the extension, so a small number of browsers would hit the site a massive number of times (as many as 8 times a second in some cases). I couldn’t handle that on my home network any more so I moved the server offsite to another host (coughvistapagescough). I wasn’t sure if they’d be able to handle the traffic any better, but they had a 30-day moneyback guarantee, so I figured I’d try it.
My site got there, it didn’t work. Too much traffic. I said okay, no harm done, I’ll remove the site and you can give me my money back. They said, oh no: you violated out terms of agreement, so the guarantee doesn’t apply! What? How was I supposed to know their servers couldn’t handle traffic I have no control over? If I moved a really popular site over to theirs, and it had too much traffic, would they tell me my site was so popular, it violated their TOS?
In the end I just had to tell them I was going to do a chargeback on the credit card (which is bad news for any merchant, but they just wouldn’t budge). And the last mail I got from them was a guy telling me that chargebacks aren’t automatic, and he would do whatever he could to make sure I wouldn’t get my money. Nice! (I did get the money.)
That was a year ago. I’m reminded of this story because two nights ago I got a bill for $9.95 from them for no reason I can determine. I sent them a mail saying I’m not going to pay it because I cancelled this last year and haven’t used any service of theirs, and in response I got a terse message saying they’d be sending it to collections.
So. My whole point is that my previous experience with grumpy web hosts is so strongly in contrast to what I’ve seen from DH, that I’m glad to host my sites here.