Just bought now account disabled?


#1

Hey i just bought $119 of hosting year upfront from credit card.

A few seconds later my account is disabled
What is going on?

No support got back to my ticket and this is terrible.

I hope we can resolve this cause i run a hosting review site and i was just about to give a good review on DH, because of the cheap deal i noticed.

Hope this can be resolved.
Any help appreciated

David Harrison
HaRRo Inc


#2

If you just signed up, the account isn’t always active right away. Some accounts seem to get flagged for a manual approval or something and they can take awhile to go through.

Especially given that they are probably getting slammed with new signups and such with the space/bandwidth change. Give it a little time.


#3

Yes but first it was account pending but when i paid it said disabled. Is this normal?


#4

It would be my guess that for some reason the automated system believed you to be a false sign up. Not sure why, and it’s just a guess.

Anywho, Give support about 24 hours or so to get back to you, and I think they’ll be able to clear things up. Support may not be lightning fast, but they’ll reply with a helpful answer.

-Matttail


#5

arite thanks just dont want to be charged for it as its my step mums credit card and ive paid her cash :slight_smile:

So if it gets refunded and i use paypal she wont gimme it back haha


#6

Have you checked to see if the money has been debited from your credit card?

In the past I have seen credit card transactions denied for no apparent reason. Re-submitting the request usually resolves the problem.

Mark


Save $50 on DreamHost hosting using promo code “SAVEFIFTY” ( DreamHost Promo Code )


#7

Yes its been taken out already i dont see why they cant show ACCOUNT PENDING,

why is it say disabled this would worry a lot of new customers


#8

My guess, since you said the credit card belonged to someone else, that’s probably what made the system flag your account. This post from DH’s blog might shed some light on things: http://blog.dreamhost.com/2005/08/23/its-a-fraud-fraud-fraud-fraud-world/


#9

Yes but will i

a) be able to use this account when they read my support ticket

b) they can phone me or the card owner for verification

c) fax of identification (just a hassle)

any of these or since they already billed the card if they reverse i can use paypal under my name.

Its been 18 hours and my support ticket has 0 replies :S