The new junkmail quarantine is indeed somehow losing messages. Here’s the latest email I just sent to support. Am I the only one to experience (or notice) this problem?
Okay, I’ve been watching my quarantine, and I’m definitely losing email. The quarantine is somehow auto deleting messages.
I’ve been logging into webmail frequently to watch the quarantine and figure out what’s happening. Since my message to you in which I said I would do testing, the first spam message showed up at 12:47am. Another showed up less than an hour later and third about an hour after that.
Each time I logged in, I was very careful to take a screenshot and NOT delete the messages in quarantine.
I just logged in again and the three messages in quarantine are gone. I didn’t delete them. No one else uses my email/web mail – yet they’re still gone. The system must have removed them or isn’t displaying them (however you want to describe it, they’re gone).
Here’s screenshots to show the sequence:
2 Aug 2008 12:47am ET (1 message in quarantine): http://www.usticke.org/temp/dreamhost_bug/SquirrelMail 1.4.10a_1217652452701.png
2 Aug 2008 1:36am ET (2 messages in quarantine): http://www.usticke.org/temp/dreamhost_bug/SquirrelMail 1.4.10a_1217655356964.png
2 Aug 2008 2:58am ET (3 messages in quarantine): http://www.usticke.org/temp/dreamhost_bug/SquirrelMail 1.4.10a_1217660308588.png
2 Aug 2008 3:37am ET (0 messages in quarantine): http://www.usticke.org/temp/dreamhost_bug/SquirrelMail 1.4.10a_1217662674945.png
Again, the 3 messages in the quarantine are gone, and I didn’t delete them. Somehow the system is auto emptying the quarantine.
I.e., I’m losing messages.
I know you’ve been unwilling to investigate this problem up until now, but can you pleeeeeease do so now? You’ve claimed nothing has changed on the backend, but somehow the messages are disappearing. What is causing this problem?
Could it be related to the new choice for the setting “How long should mail stay in the quarantine before being automatically removed?” Before DreamHost changed the quarantine interface, the longest choice was “30 Days”. There’s now a new choice of “Never Remove”. Besides the location of the quarantine, that’s something new, and I started using the “Never Remove” choice immediately after the update. I just now changed it back to “30 Days” to see if that has an affect.
Doh, the forum isn’t linking to those URLs correctly. It’s replacing with a space.