Hi – thanks for taking the time to respond. This past weekend was the deadline for submitting my final project in a grad school course, plus I was the coordinator of our annual family reunion with people coming from all over the place. So, I really didn’t have time to deal with the issue of site debugging.
And, as I wrote in another reply, this is a genealogy/history site that gets most of its traffic on weekends. So, I had to resort to my backup plan (redirecting) to another domain.
I was hoping this was an error someone else had seen and resolved. Your description of it as “common” makes me curious as to why I couldn’t find help on the Joomla message boards.
I’m not sure which logs you are describing. I understand the word “shell,” but I’m not familiar with using it to solve this type of problem.
I don’t know if the server configuration has changed. The FTP instructions for all my user accounts point to a server named yoda, and none of the other sites have this error.
Everything changed within a few hours. I completed the Gallery one-click update I’d forgotten about for some time in all the uproar of course assignments and planning for the family event. It went just fine, and I even got confirmation via an e-mail from a site visitor who had viewed some photos. Later that day, I got a message from another site visitor who said he got a Norton AV warning that one of my site’s pages was attempting to transfer a flavor of the Downloader virus to his system. In the past, I’ve received one or two similar messages from users. I and others (including Mac and Linux users) have been unable to replicate their problems. When I went to check the new guy’s message, I saw the Joomla error.
I couldn’t get anything to load. So, I FTP’d and checked files. No date stamps or permissions looked amiss. I manually edited Joomla’s config file to set the site to “off-line” in order to provide an apology to site visitors, but that did not work – I still got the error.
Again, I appreciate your attempt to help, especially since I’m kinda familiar with what I’m doing, but I’m nowhere near the comfort level I should be to solve this type of problem on my own.