Discussion forums are just that: discussions. Threads are taken at face value and none of us are claiming to be an authority on anything, or claiming this as the place for official announcements.
In fact, many threads are handled by telling people they should get their answer directly from DH instead of us… just like we’re saying dreamhoststatus.com is the place to go for outage reports.
Also, since this is the official DH forum, the chances are better that someone (including DH employees) will show up here to correct anything that needs it. So misinformation on your site is likely to go uncorrected for a longer time than it would here.
This has already been covered. A customer checking their site doesn’t necessarily confirm or deny anything.
The goal of reporting the problem is to get it fixed. When it’s system wide, it’s on the status site.
No one said that because a problem is reported through the panel that it means it’s system-wide and the whole world needs to be notified of it… just that it’s the proper place to report problems.
Why would the technicians that are at the physical location of the servers need to ask the public to check websites? Mailing everyone would be going backwards anyway, since the status page is already there and has an RSS feed. There’s no need to send out thousands of emails every time there’s a problem with 1 of 1,000 servers.
I’m not getting the comparison.
The Wiki replaced the knowledge base and contains very helpful info to help people get things done. This is information that is accessed constantly out of need.
The outage site is regurgitating what people already know, using a wiki, which doesn’t really seem to make as much sense as the blog setup dreamhoststatus.com uses.
If anyone truly cares about downtime specific to their site, then they should be using an offsite monitoring service that checks every few minutes… rather than reading wiki posts that may or may not be accurate.
There is already an official DH blog, status site, wiki and forum. You’re trying to fill a void that isn’t there.
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