Jetpack

wordpress

#1

I had the jetpack plugin installed at one time. It has since been deactivated and removed from my wordpress dashboard. It doesn’t show up on the list of installed plugins.

I want to activate the plugin, so have tried to download the plugin again.
But it fails with a message saying that - Destination folder already exists.
I have confirmed this exists on my FTP files.

How do I get the plugin to show up on my wordpress dashboard, if the file already exists?

Thanks
Steph


#2

You’ll have to check on your serevr (via SFTP or SSH) that the folder really was removed. If you want to share your domain, we can check, or you can open a ticket and we can look into that.


#3

Assistance to check would be great. My domain is stephsjoy.com.
Thanks


#4

Yep, you had a lingering Jetpack folder. I deleted that and installed Jetpack for you.


#5

Hi! I have the same problem and could use your help to delete the folder for litchapala.org.


#6

No problem :slight_smile: Deleted.