What's your password
I had the same problem you describe, but on another host. I couldn't get it through their heads that I had full access to every account, but my own. Once I posted a partial list in the forum (I got kicked out of that) did they fix it - without saying a word. (NOTE: wasn't here at DH)
BTW - don't feel bad. I am only on day 15 of trying to set up an account. I find that on DH, as with many other Hosts, the tickets are handled by too many people whom it seems some only read the first and last words, Google those words, then cut & paste a link.
Most Hosts support teams are under pressure to get through X number of tickets/calls per hour. Almost all call-centres have this too. As well, too many are made to multi-task between tickets and/or calls and/or chats. Ever wonder why chats often take so long for them to type back? So, it's not always the writer of the ticket reply, it's the gun at their head.
I can't and won't complain about DH because I've no idea what their support is like for customers - because try as I might, I'm not a customer. I only know what it's like trying to become one and I'm reading these Forums to decide if, and what, and where to take my business.