6 days ago I signed up for a DreamHost account hoping for a positive experience. Having been a long time, and current, FatCow user I wanted a DreamHost account for their Personal Backup service.
Long story short, after activating my Personal Backup account and setting it up appropriately I soon realized my account had permission issues. I could tell this as I had the permission to view any directory on the server from / down to individual user backup folders. Not wanting to be a creeper and being honest once I found I had this ability I contacted and demonstrated the open access to support and asked to have my permissions corrected (I really just want to use the service). An even bigger issue was I didn’t have write permission so even though I located my home directory I could not write to it. It took me some time to find my directory as the Personal Backup folder is spread across 4-5 raid arrays with 1000+ users on each array.
Support admitted there was a permissions bug on my account and that it would be dealt with. 6 days and 3 support tickets later and I still have access to the entire server and can not write to my own directory.
My question is; is this the quality of service and security I should expect from DreamHost? When made aware a user has full access to every customer’s backup files it takes them >6 days (it still hasn’t been resolved) to not only cut off my access to view every directory on the server, but also resolve my issue of not being able to use the service as I originally wanted it.