I'm sorry that your friend has not had an answer to her support request as of yet. We endeavor to answer all requests within 24 hours, though there are times when the queue is long or the problem is complicated when it may take longer.
With new account signups, there are also anti-fraud things that need to be accomplished, and these things can take a bit of time.
If you reply via a Private message and leave me the tech support request number and account information, I will check and see what is happening with your client's application for an account.
--DreamHost Tech Support