Going on 3 hours downtime, and not even a response from their Twitter account or our support ticket. We’re in the middling of running 2 giveaways (correction – were) and this is hurting us. At least acknowledge the problem.
My site is down since yesterday, I sent two support tickets marked as super critical, NO ANSWER AT ALL.
Am I wrong or usually at least an automatic email saying “we have received your request” is always sent? I’ve not received that email neither.
Thank you for contacting us for support. I apologize for the delay in response. We strive to answer all support tickets within our 24 hour guarantee, most are handled much sooner than that. I see that our support team is looking into all your tickets and will email you an update ASAP, your patience is greatly appreciated.
If you have any other questions please feel free to ask.