Is Live Chat available to VPS customers?


#1

I seem to have had a support ticket dropped (no response, not showing up under ‘Recent Messages’ and the Live Chat option is not showing up on the Contact Support page.

I Live Chat down or unavailable for some reason.

I am a bottom tier VPS customer.


#2

I’ve had a ticket open over a day (almost two days now). It’s not you, it’s the fact that DH is circling the drain.

That said, on the Contact page, did you select a topic on the dropdown? Chat won’t show up until you do. Good luck!


#3

Selecting a topic DOES make the Chat Option visible - thanks!

That still leaves the issue of my dropped support ticket, but hopefully Live Chat can help with that.


#4

Glad to hear you got it resolved. After 48 hours now, I removed my tickets and gave up; the only solace I have is that I’m going to trash Dreamhost to every single person I’ve recommended them to over the last 5 years.

It’ll at least give me some return for all the time I’ve wasted.


#5