I tried signing up a couple of days ago, paying with a cc, and all seemed fine. I got an initial welcome message, and my username/password got me into the panel, which indicated my account was ‘pending approval’.
36 hours later, still pending, I sent a polite ticket, just checking if everything was OK. I had a quick reply, saying that I “did not purchase service during sign-up”, so I had to try again.
I tried again, but when I input my cc details, the sign up form refused my sign-up, saying ‘CARD ALREADY IN
SYSTEM. YOU MUST USE A NEW CARD.’ I assume that means my initial sign-up had gone through, but something has gone wrong at their end. So Dreamhost have my cc details, but don’t seem to be doing anything with them.
I’ve added a couple more support tickets, bumping up the priority a bit, but still ‘account pending’ and no response.
Can it really be this difficult just to sign up?