Is Help.dreamhost.com down?


#1

I am new, trying to add a page to my first site, see the blog article that apparently tells how. Clicking on a link to it and I get a message that its hosting server, help.dreamhost.com, is not available. Er, really? Help!


#2

The link works for me :slight_smile:


#3

Key, thanks. Not sure what happened but flushing my DNS cache solved the problem. Cheers,

Kevin


#4

And today pings to help.dreamhost.com are once again not resolved by Google’s DNS. Anyone know what’s going on?


#5

Works for me using DNS server 8.8.8.8… not sure what the issue is. Which DNS server are you using?


; <<>> DiG 9.10.3-P4-Ubuntu <<>> help.dreamhost.com @8.8.8.8
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 48876
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;help.dreamhost.com.		IN	A

;; ANSWER SECTION:
help.dreamhost.com.	5167	IN	CNAME	dreamhosthelp.zendesk.com.
dreamhosthelp.zendesk.com. 677	IN	A	35.160.167.220
dreamhosthelp.zendesk.com. 677	IN	A	52.35.243.2
dreamhosthelp.zendesk.com. 677	IN	A	52.89.152.192

;; Query time: 24 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Thu Nov 30 17:03:34 PST 2017
;; MSG SIZE  rcvd: 131

#6

Hi Smaffulli, I have both 8.8.8.8 and 8.8.4.4 in my router. I can reach the other Dreamhost sites such as Remixer, it is just the help site that doesn’t resolve.

Well, I just added a line to my hosts file that seems to get me to the site:

35.160.167.220 help.dreamhost.com

Kevin


#7

You might also want to examine a traceroute to see if there’s an overly persistent hop along the way.


#8

Hi Key, thanks for the suggestion. Not clear tho on what you mean by overly persistent hop. Everything’s pretty quick from my home network up through Verizon.


#9

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