Okay, folks, here's a somewhat edited version of my response to a Support response...
Shin copied and pasted some boilerplate that said:
More like 1hr 20min to 1hr 30min.
Yes, I know. I reported it.
So, the major outages yesterday/last night/this morning lasted a total of 10 hours out of 24.
Today's mail outage lasted nearly two hours.
I'd also be interested to know why the stats page hasn't updated to truthfully reflect this series of outages, and why the status page continued to say the services were "Up" when they were obviously "CRITICAL."
Yes, I suggested that, and I suggested that you get Softaware to swap out the server.
It takes you two WEEKS to configure and deploy a file server?
Thanks for the credit, but I care more about making sure that my clients' services are actually working.
Look, I'm new here. I opened an account a couple of months ago and tested the services. Great stuff. Really happy.
So I moved about 53 domains and a half-dozen sites to Dreamhost, with more to come. It took me a hell of a lot of work.
Now this thing comes along... This is a serious problem, and it scares the hell out of me. But what scares me even more is that you guys aren't using data centers that provide hot-swappable -- or at the very least, warm-swappable -- backup hardware... and that you think it will take you two weeks to deploy a replacement server.
Dreamhost isn't just a single client. It's a massive number of clients. No duh, right? Well, when you have that many people and companies relying on a single fileserver, it needs to have a backup, and that backup needs to be deployable within a matter of hours, not a matter of weeks.
You're getting screwed by Softaware, and, in turn, your users are getting screwed. You should be kicking Softaware's butt right now, and/or upgrading your SLA to provide for swap-outs.
Or, you should be moving the affected accounts to WebVision.
Hey, there's an idea, huh?
While you're fooling around for the next two weeks, I'll be looking for yet another host. I'm at least smart enough to have a backup plan.
I want to stay here. I really, really do. Everyone with DH is extremely nice, and I dig the atmosphere, and I usually get replies to support-form queries within 12 to 24 hours.
But unless you guys learn to stop being so nice and start to kick some vendor butt, I may have no choice but to leave.
Please don't make me.