I’ve only been a customer for a few days, but I was quite surpised that 25hrs later after submitting a question to support, I haven’t had a reply. I can’t create any new email addresses (when I click “create address” it just returns to the summary screen and everything I entered is blank. There is no other “Submit”, “save” or “continue” button, so I know I’m not using it incorrectly - it must be some problem in the configuration setup for my website. Since they doen’t seem to be answering email support is there any other way to get their attention? I submitted a second question, and I’d rather not quit (actually, I’ve been happy with BlueHost, and fairly satisfied with Lunarpages, but I thought I’d give Dreamhost a try) but I need to be able to use the features.
Any suggestions on how to escalate?