An advanced PC or MAC user could very well be a rank novice on Apache. An experienced Apache developer can get fried brains trying to pick up Joomla! with no Mambo experience.
So this issue becomes what are they beginning?
My point, as a beginner in Apache and Joomla, is that DH is not as much of a bargain as it would appear.
If you need support, you are not going to get phone support unless you join a plan that costs about $20 per month and is otherwise, for all practical purposes the same as the cheap true bargain plan.
I use two other systems that do give phone support. Godaddy.com for domain registration and forwarding issues, and another host with a similar to DH plan that gives phone support. I had to move to this host when I had such miserable support problems with DH that I just needed to talk to a person! So now I have some redundancy, but my actual site is hosted on DH and I have a lot of video files on the other system. (I do not feel it is fair to name it in this context.)
There have been only a couple of occasions when I really needed phone support during the past 8 months that I have been on DH. They were panic moments when I did something wrong in Apache that brought my site down… trying to follow instructions on an .htaccess file re-write, some configuration.php, mirroring, etc.
The problem was that I did not know the language with which to explain the problem. I will clarify: I did not know what computer teminology to use to explain the problem. Even though I have been usiing computers for decades as a film maker and was one of the first on the block to go to nonlinear editing, it was all PC based. I never needed to know the difference between a domain, a relative path, alias, a subdomain, etc.
If you are in the same boat, let’s say like me you came over from very easy to use blogging hoss like blogspot.com or typepad.com, and you want to get into something more sophisticated or stream media files, I have real problems in recommending DH until they improve their email support and get some kind of realistic phone support such as a $1/minute pay as you go or something similar.
When I first started they had just switched over from their KB to a wiki for support. Talk about thong skimpy, that wiki was lewd!
And when DH has service problems, the 24hr customer support slips and the answers are very cursory. The kinds of questions I have wanted to ask could have been answered very briefly if someone had been able to talk me through what were confusinig screens on the customer panel.
I have not been badly bitten by the service bugs, but I have had a few glitches. And it is clear that the pricing for just about unlimited storage and bandwidth is a wonderful bargain, particularly for video people like myself. I do not, however, have access to figures for bitrate (at least that I know about or understand) in order to compare it to other providers.
My experiences with, one-click install for Joomla! and the MySQL database were wonderful and went through flawlessly even with updating.
So it’s a trade-off. And it depends if you are a beginner with Apache or mainframes…
(I do not want to promote myself, but I also do not feel that posts on this subject should be anonymous)