I have 3 email addresses. My IP has been blocked for ‘too many connections.’ I spent two hours on an incredibly unhelpful chat with Alex C. yesterday who kept telling me he had lifted a block on my IP address and it had been cleared and would I get off line. So i asked more questions til the time that he said it would take had passed. For example: If you are telling me that I should have fewer connections, what do you think is a proper prescription for that?" His answer was: “I can’t tell you. it varies.” or “That’s not something I can share.” and “can you get off the line, I can’t wait for this to reset.” But I didn’t and it still didn’t work. He said “well use a different mail client.”
Are you kidding me? I need to switch all my mail to a different client because your service doesn’t work? So I tried viewing my mail in Outlook (while he’s telling me that he can’t wait for me to do that.) as well which also does not connect. I was told to limit the frequency that I use/check my mail. It’s only 3 email addresses. That shouldn’t break the bank.
He also said “well email is just a free service we provide.” NO IT’S NOT. I pay for it. It is part of the package I was sold. Access to my email. Via my computer. Via my mail client. It’s very easy. This person continued to tell me he couldn’t help me or to do things that did not correct the issue. There was nothing more he said. Finally he hung up on me. Your ‘knowledgable person’ hung up on me.
I have had it with Dreamhost. I really wanted to like it. But you don’t hang up on people. You don’t tell them ‘the free service your paying for is free so deal’. You don’t just sit there giving continuously vague answers hoping I’ll just take the bait and hang up. A lazy customer service rep who simply doesn’t want to dig any deeper than the surface is what I get apparently. And that is not how you win customers. I used to recommend dreamhost to everyone. Those days are definitely over.
I am happy to send a full transcript of the chat. You might find it anyways and read and it and hear me getting increasingly frustrated. it’s because I was: to have the same answers repeated back to me and sometimes making no logical sense… and then just going back to stock answers to get me off the chat like some kind of robot., It is belittling and infuriating.
Please correct this asap. I’d love to talk to someone but I shouldn’t have to pay ten dollars to get a call from someone to fix a problem that you have created. Nor do I want credit or anything on my account. I just want to have my email working correctly. I also don’t want to talk to someone like I already did who is simply intent on getting me off the line by telling me ‘no it’s fixed’ even though it wasn’t.