Internal Server Error or misconfiguration - 404

Hello People!!

I still have a big problem in my site, I do not know why this happening.
I can not find the log in logs / URL / http. Only logs of 2011. How do I find more information about this error described below, how can i fix it? This error appears about 10 times a day and so the site is down for a few minutes.

“Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform Them of the team the error occurred, and anything you might have done that may have Caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”

G’day Bruno!

Internal Server Errors are a real pain - mostly because the error message itself is useless.

Best bet is to send in a ticket to the Support guys (via Panel) and they’ll take a look at your site for ya.

Good luck with it!


Thank you for your reply!

I’ve done this, but I get only messages that do not bring me any information.
I can not find the log in logs/URL/http. Only logs of 2011. How do I find the error logs? Can you help me?


We (users) don’t have access to the server error logs. The Support guys are really your best bet (they have access).

I know, but you know where i can find the error log?
inside the panel or inside the FTP?

It would be in FTP.