OMG, 12 hours after I reported this highest possible urgency problem, I finally get my first response from Dreamhost, and it is lame and incompetent:
At 09:58 PM 10/8/2008, DreamHost Customer Support Team wrote:
[quote]I’ve been running multiple tests to various mail accounts >and can verify that you’re receiving messages, so I am >not too positive why you would be having issues.
Yes. The problem began about 1AM, and ended about 2PM (central). I reported the problem about 10AM, and didn’t hear back from dreamhost until 10PM.
Pretty lousy service.
Not to mention the fact the EVERY EMAIL TO EVERY ACCOUNT ON ALL OF MY DOMAINS FOR 13 HOURS ARE GONE. GONE.
With no way for me to even know what I missed, so I can’t contact my customers about the outage.
And I am not the only person that suffered the symptom. See http://discussion.dreamhost.com/showflat.pl?Cat=&Board=forum_troubleshooting&Number=111480.
[quote]Have you made any recent changes to your mail clients?
No. The problem appeared early in the morning, and disappeared early in the afternoon. I made no relevant changes before during or after.
[quote]Have you been trying to connect to the accounts through >webmail?
Yes. Also popmail.
[quote]Are there any error messages that you have received, or >any senders to you receive any?
I received no error messages when checking either through webmail or popmail. Regardless of how I checked, all the mailboxes were simply empty. No errors.
I sent many test messages to accounts in my domains while the outage was underway. Early on, they did not bounce. Sometime around noon (central time) they started bouncing with a
“Remote host said: 554 <[recipient address]>: Relay access denied [RCPT_TO]”
Then an hour or so later the problem vanished.
[quote]Without any issues showing on our end, it may be a bit >tough to help pinpoint the issue, though it would be of >great assistance if you could provide me with the >information requested above.
Regardless of what the problem was, or whether there is any way you can nail it down, I would like an explanation for the delay in response to my submission of the issue to Dreamhost support. It is simply unacceptable.